Tenant Update

Covid -19

Covid 19 Update

As a country, we are all affected by the current COVID-19 situation. Mather Marshall would like to offer reassurance and provide details of our COVID-19 policy during this uncertain time

What has change for Tenants

From 26 March 2020 landlords will have to give all Tenants three months’ notice if they intend to seek possession (i.e. serve notice that they want to end the tenancy) – this means the landlord can’t apply to start the court process until after this period. This extended buffer period will apply in law until 30 September 2020 and both the endpoint.

Rent payment problems

If you are struggling to pay their rent as a direct result of the coronavirus pandemic you should contact us by emailing us as soon as possible in order to explain their situation.  Tenants should also check the government web site of schemes available to assist them during this time  a link is here Gov-Support 

Do I still have to pay the rent ?

It is important that all tenants continue to pay their rent on time.

Whilst a landlord cannot start eviction proceedings for three months Any rent payable during this period remains legally due.

Unfortunately, the Government scheme does not allow for any rent reductions or rental payment holidays. Tenants are therefore still liable for their rent during this time and should pay their rent as usual.

It appears that the Government has taken the stance that if  Tenants are facing financial hardship they should apply for  one of the Government Income Support Scheme details can be found here Gov-Support 

I have maintenance issue

Due to the latest Government guidance, we are restricting our repairs service to emergency repairs only.


Please report emergency repairs here 

Emergency repairs are those which would have a direct impact on your health or safety if they were not rectified.  Our trades operatives will wear appropriate personal protective equipment when they visit your home to help prevent any spread of the virus.

If you are self-isolating or have been diagnosed with Coronavirus and already have an appointment to have maintenance work carried out, please contact us.  Please note that any appointments delayed through these safety measures will be followed up as soon as the situation changes.

I have a Gas Safety Inspection Scheduled

To date, the Government has not relaxed the requirement for a valid Gas Saftey Certificate to be in place.

Therefore Landlords have a legal duty to repair and maintain gas pipework, flues and appliances in a safe condition, to ensure an annual gas safety check is completed

Where inspections or investigations must take place, our inspectors are taking a range for precautions to protect the tenant as well as themselves.  These are based on the guidance provided on Gov.uk,

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Contact Info

Mather Mashall Estate Agents 

Stevenage Office:- 01438 748007
Knebworth Office:-01438 817731
Hatfield Office        :-01707270777