Complaints Procedure

Mather Marshal prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.

Stage One – Branch Manager 

All complaints should, in the first instance, be directed to the Branch Manager for the office you have been dealing with. He or she will endeavour to acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Two – Director

If you remain dissatisfied, you may address your concerns in writing to the following Director Paul Mather within one month of the response from the Branch Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Address:

Paul Mather
27 Market Place
Hatfield
AL10 0LJ

 Email: 

paul@mathermarshall.com

Stage Three – The Property Ombudsman

After you have received a response from the Director and if you are not satisfied with his proposed resolution, you can contact The Property Ombudsman Service. Please refer to contact details below.

Address:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Email: admin@tpos.co.uk

Telephone 01722 333306

Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.